contact_flows

Creates, updates, deletes, gets or lists a contact_flows resource.

Overview

Name	contact_flows
Type	Resource
Id	aws.connect.contact_flows

Fields

The following fields are returned by SELECT queries:

describe_contact_flow

Name	Datatype	Description
arn	string	The Amazon Resource Name (ARN) of the flow.
content	string	The JSON string that represents the content of the flow. For an example, see Example flow in Connect Customer Flow language. Length Constraints: Minimum length of 1. Maximum length of 256000.
description	string	The description of the flow.
flow_content_sha_256	string	Indicates the checksum value of the flow content. (pattern: <code>^[a-zA-Z0-9]{64}$</code>)
id	string	The identifier of the flow.
last_modified_region	string	The region in which the flow was last modified (pattern: <code>[a-z]{2}(-[a-z]+){1,2}(-[0-9])?</code>)
last_modified_time	string (date-time)	The time at which the flow was last modified.
name	string	The name of the flow.
state	string	The type of flow. (ACTIVE, ARCHIVED)
status	string	The status of the flow. (PUBLISHED, SAVED)
tags	object	The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
type	string	The type of the flow. For descriptions of the available types, see Choose a flow type in the Connect Customer Administrator Guide. (CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER, CAMPAIGN)
version	integer (int64)	The identifier of the flow version.
version_description	string	The description of the flow version.

list_contact_flows

Name	Datatype	Description
arn	string	The Amazon Resource Name (ARN) of the flow.
contact_flow_state	string	The type of flow. (ACTIVE, ARCHIVED)
contact_flow_status	string	The status of the flow. (PUBLISHED, SAVED)
contact_flow_type	string	The type of flow. (CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER, CAMPAIGN)
id	string	The identifier of the flow.
name	string	The name of the flow.

search_contact_flows

Name	Datatype	Description
arn	string	The Amazon Resource Name (ARN) of the flow.
content	string	The JSON string that represents the content of the flow. For an example, see Example flow in Connect Customer Flow language. Length Constraints: Minimum length of 1. Maximum length of 256000.
description	string	The description of the flow.
flow_content_sha_256	string	Indicates the checksum value of the flow content. (pattern: <code>^[a-zA-Z0-9]{64}$</code>)
id	string	The identifier of the flow.
last_modified_region	string	The region in which the flow was last modified (pattern: <code>[a-z]{2}(-[a-z]+){1,2}(-[0-9])?</code>)
last_modified_time	string (date-time)	The time at which the flow was last modified.
name	string	The name of the flow.
state	string	The type of flow. (ACTIVE, ARCHIVED)
status	string	The status of the flow. (PUBLISHED, SAVED)
tags	object	The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
type	string	The type of the flow. For descriptions of the available types, see Choose a flow type in the Connect Customer Administrator Guide. (CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER, CAMPAIGN)
version	integer (int64)	The identifier of the flow version.
version_description	string	The description of the flow version.

Methods

The following methods are available for this resource:

Name	Accessible by	Required Params	Optional Params	Description
describe_contact_flow	select	instance_id, contact_flow_id, region		Describes the specified flow. You can also create and update flows using the Connect Customer Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published. Use arn:aws:.../contact-flow/{id}:{version} to retrieve the content of a specific flow version. In the response, Status indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. SAVED does not initiate validation of the content. SAVED | PUBLISHED
list_contact_flows	select	instance_id, region	contactFlowTypes, nextToken, maxResults	Provides information about the flows for the specified Connect Customer instance. You can also create and update flows using the Connect Customer Flow language. For more information about flows, see Flows in the Connect Customer Administrator Guide.
search_contact_flows	select	region		Searches the flows in an Connect Customer instance, with optional filtering.
create_contact_flow	insert	instance_id, region		Creates a flow for the specified Connect Customer instance. You can also create and update flows using the Connect Customer Flow language.
associate_phone_number_contact_flow	update	phone_number_id, region, InstanceId, ContactFlowId		Associates a flow with a phone number claimed to your Connect Customer instance. If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.
update_contact_flow_content	update	instance_id, contact_flow_id, region		Updates the specified flow. You can also create and update flows using the Connect Customer Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.
disassociate_phone_number_contact_flow	update	phone_number_id, region	instanceId	Removes the flow association from a phone number claimed to your Connect Customer instance. If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.
delete_contact_flow	delete	instance_id, contact_flow_id, region		Deletes a flow for the specified Connect Customer instance.
start_chat_contact	exec	region, InstanceId, ContactFlowId, ParticipantDetails		Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Connect Customer Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS. A 429 error occurs in the following situations: API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception. The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException. If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support. For more information about chat, see the following topics in the Connect Customer Administrator Guide: Concepts: Web and mobile messaging capabilities in Connect Customer Connect Customer Chat security best practices
start_outbound_chat_contact	exec	region, SourceEndpoint, DestinationEndpoint, InstanceId, SegmentAttributes, ContactFlowId		Initiates a new outbound SMS or WhatsApp contact to a customer. Response of this API provides the ContactId of the outbound SMS or WhatsApp contact created. SourceEndpoint only supports Endpoints with CONNECT_PHONENUMBER_ARN as Type and DestinationEndpoint only supports Endpoints with TELEPHONE_NUMBER as Type. ContactFlowId initiates the flow to manage the new contact created. This API can be used to initiate outbound SMS or WhatsApp contacts for an agent, or it can also deflect an ongoing contact to an outbound SMS or WhatsApp contact by using the StartOutboundChatContact Flow Action. For more information about using SMS or WhatsApp in Connect Customer, see the following topics in the Connect Customer Administrator Guide: Set up SMS messaging Request an SMS-enabled phone number through Amazon Web Services End User Messaging SMS Set up WhatsApp Business messaging
start_outbound_voice_contact	exec	region, DestinationPhoneNumber, ContactFlowId, InstanceId		Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's specified (in ContactFlowId). Agents do not initiate the outbound API, which means that they do not dial the contact. If the flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case. Dialing timeout for this operation can be configured with the “RingTimeoutInSeconds” parameter. If not specified, the default dialing timeout will be 60 seconds which means if the call is not connected within 60 seconds, it fails. UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Connect Customer Service Quotas in the Connect Customer Administrator Guide. Campaign calls are not allowed by default. Before you can make a call with TrafficType = CAMPAIGN, you must submit a service quota increase request to the quota Connect Customer campaigns. For Preview dialing mode, only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API with OutboundStrategy.
start_web_rtc_contact	exec	region, ContactFlowId, InstanceId, ParticipantDetails		Places an inbound in-app, web, or video call to a contact, and then initiates the flow. It performs the actions in the flow that are specified (in ContactFlowId) and present in the Connect Customer instance (specified as InstanceId).
transfer_contact	exec	region, InstanceId, ContactId, ContactFlowId		Transfers TASK or EMAIL contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers. Note the following requirements: Transfer is only supported for TASK and EMAIL contacts. Do not use both QueueId and UserId in the same call. The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow. The TransferContact API can be called only on active contacts. A contact cannot be transferred more than 11 times.
update_contact_flow_metadata	exec	instance_id, contact_flow_id, region		Updates metadata about specified flow.
update_contact_flow_name	exec	instance_id, contact_flow_id, region		The name of the flow. You can also create and update flows using the Connect Customer Flow language.

Parameters

Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.

Name	Datatype	Description
contact_flow_id	string	The identifier of the flow.
instance_id	string	The identifier of the Connect Customer instance.
phone_number_id	string	A unique identifier for the phone number.
region	string	AWS region (default: us-east-1)
contactFlowTypes	array	The type of flow.
instanceId	string	The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
maxResults	integer	The maximum number of results to return per page. The default MaxResult size is 100.
nextToken	string	The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

SELECT examples

describe_contact_flow

Describes the specified flow. You can also create and update flows using the Connect Customer Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published. Use arn:aws:.../contact-flow/{id}:{version} to retrieve the content of a specific flow version. In the response, Status indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. SAVED does not initiate validation of the content. SAVED | PUBLISHED

SELECT
arn,
content,
description,
flow_content_sha_256,
id,
last_modified_region,
last_modified_time,
name,
state,
status,
tags,
type,
version,
version_description
FROM aws.connect.contact_flows
WHERE instance_id = '{{ instance_id }}' -- required
AND contact_flow_id = '{{ contact_flow_id }}' -- required
AND region = '{{ region }}' -- required
;

list_contact_flows

Provides information about the flows for the specified Connect Customer instance. You can also create and update flows using the Connect Customer Flow language. For more information about flows, see Flows in the Connect Customer Administrator Guide.

SELECT
arn,
contact_flow_state,
contact_flow_status,
contact_flow_type,
id,
name
FROM aws.connect.contact_flows
WHERE instance_id = '{{ instance_id }}' -- required
AND region = '{{ region }}' -- required
AND contactFlowTypes = '{{ contactFlowTypes }}'
AND nextToken = '{{ nextToken }}'
AND maxResults = '{{ maxResults }}'
;

search_contact_flows

Searches the flows in an Connect Customer instance, with optional filtering.

SELECT
arn,
content,
description,
flow_content_sha_256,
id,
last_modified_region,
last_modified_time,
name,
state,
status,
tags,
type,
version,
version_description
FROM aws.connect.contact_flows
WHERE region = '{{ region }}' -- required
;

INSERT examples

create_contact_flow

Creates a flow for the specified Connect Customer instance. You can also create and update flows using the Connect Customer Flow language.

INSERT INTO aws.connect.contact_flows (
Name,
Type,
Description,
Content,
Status,
Tags,
instance_id,
region
)
SELECT 
'{{ Name }}',
'{{ Type }}',
'{{ Description }}',
'{{ Content }}',
'{{ Status }}',
'{{ Tags }}',
'{{ instance_id }}',
'{{ region }}'
RETURNING
contact_flow_arn,
contact_flow_id,
flow_content_sha_256
;

Manifest

# Description fields are for documentation purposes
- name: contact_flows
props:
  - name: instance_id
    value: "{{ instance_id }}"
    description: Required parameter for the contact_flows resource.
  - name: region
    value: "{{ region }}"
    description: Required parameter for the contact_flows resource.
  - name: Name
    value: "{{ Name }}"
  - name: Type
    value: "{{ Type }}"
    valid_values: ['CONTACT_FLOW', 'CUSTOMER_QUEUE', 'CUSTOMER_HOLD', 'CUSTOMER_WHISPER', 'AGENT_HOLD', 'AGENT_WHISPER', 'OUTBOUND_WHISPER', 'AGENT_TRANSFER', 'QUEUE_TRANSFER', 'CAMPAIGN']
  - name: Description
    value: "{{ Description }}"
  - name: Content
    value: "{{ Content }}"
  - name: Status
    value: "{{ Status }}"
    valid_values: ['PUBLISHED', 'SAVED']
  - name: Tags
    value: "{{ Tags }}"

UPDATE examples

associate_phone_number_contact_flow

Associates a flow with a phone number claimed to your Connect Customer instance. If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.

UPDATE aws.connect.contact_flows
SET 
InstanceId = '{{ InstanceId }}',
ContactFlowId = '{{ ContactFlowId }}'
WHERE 
phone_number_id = '{{ phone_number_id }}' --required
AND region = '{{ region }}' --required
AND InstanceId = '{{ InstanceId }}' --required
AND ContactFlowId = '{{ ContactFlowId }}' --required;

update_contact_flow_content

Updates the specified flow. You can also create and update flows using the Connect Customer Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

UPDATE aws.connect.contact_flows
SET 
Content = '{{ Content }}'
WHERE 
instance_id = '{{ instance_id }}' --required
AND contact_flow_id = '{{ contact_flow_id }}' --required
AND region = '{{ region }}' --required;

disassociate_phone_number_contact_flow

Removes the flow association from a phone number claimed to your Connect Customer instance. If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.

UPDATE aws.connect.contact_flows
SET 
-- No updatable properties
WHERE 
phone_number_id = '{{ phone_number_id }}' --required
AND region = '{{ region }}' --required
AND instanceId = '{{ instanceId}}';

DELETE examples

delete_contact_flow

Deletes a flow for the specified Connect Customer instance.

DELETE FROM aws.connect.contact_flows
WHERE instance_id = '{{ instance_id }}' --required
AND contact_flow_id = '{{ contact_flow_id }}' --required
AND region = '{{ region }}' --required
;

Lifecycle Methods

start_chat_contact

Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Connect Customer Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS. A 429 error occurs in the following situations: API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception. The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException. If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support. For more information about chat, see the following topics in the Connect Customer Administrator Guide: Concepts: Web and mobile messaging capabilities in Connect Customer Connect Customer Chat security best practices

EXEC aws.connect.contact_flows.start_chat_contact 
@region='{{ region }}' --required 
@@json=
'{
"InstanceId": "{{ InstanceId }}", 
"ContactFlowId": "{{ ContactFlowId }}", 
"Attributes": "{{ Attributes }}", 
"ParticipantDetails": "{{ ParticipantDetails }}", 
"ParticipantConfiguration": "{{ ParticipantConfiguration }}", 
"InitialMessage": "{{ InitialMessage }}", 
"ClientToken": "{{ ClientToken }}", 
"ChatDurationInMinutes": {{ ChatDurationInMinutes }}, 
"SupportedMessagingContentTypes": "{{ SupportedMessagingContentTypes }}", 
"PersistentChat": "{{ PersistentChat }}", 
"RelatedContactId": "{{ RelatedContactId }}", 
"SegmentAttributes": "{{ SegmentAttributes }}", 
"CustomerId": "{{ CustomerId }}", 
"DisconnectOnCustomerExit": "{{ DisconnectOnCustomerExit }}"
}'
;

start_outbound_chat_contact

Initiates a new outbound SMS or WhatsApp contact to a customer. Response of this API provides the ContactId of the outbound SMS or WhatsApp contact created. SourceEndpoint only supports Endpoints with CONNECT_PHONENUMBER_ARN as Type and DestinationEndpoint only supports Endpoints with TELEPHONE_NUMBER as Type. ContactFlowId initiates the flow to manage the new contact created. This API can be used to initiate outbound SMS or WhatsApp contacts for an agent, or it can also deflect an ongoing contact to an outbound SMS or WhatsApp contact by using the StartOutboundChatContact Flow Action. For more information about using SMS or WhatsApp in Connect Customer, see the following topics in the Connect Customer Administrator Guide: Set up SMS messaging Request an SMS-enabled phone number through Amazon Web Services End User Messaging SMS Set up WhatsApp Business messaging

EXEC aws.connect.contact_flows.start_outbound_chat_contact 
@region='{{ region }}' --required 
@@json=
'{
"SourceEndpoint": "{{ SourceEndpoint }}", 
"DestinationEndpoint": "{{ DestinationEndpoint }}", 
"InstanceId": "{{ InstanceId }}", 
"SegmentAttributes": "{{ SegmentAttributes }}", 
"Attributes": "{{ Attributes }}", 
"ContactFlowId": "{{ ContactFlowId }}", 
"ChatDurationInMinutes": {{ ChatDurationInMinutes }}, 
"ParticipantDetails": "{{ ParticipantDetails }}", 
"InitialSystemMessage": "{{ InitialSystemMessage }}", 
"InitialTemplatedSystemMessage": "{{ InitialTemplatedSystemMessage }}", 
"RelatedContactId": "{{ RelatedContactId }}", 
"SupportedMessagingContentTypes": "{{ SupportedMessagingContentTypes }}", 
"ClientToken": "{{ ClientToken }}"
}'
;

start_outbound_voice_contact

Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's specified (in ContactFlowId). Agents do not initiate the outbound API, which means that they do not dial the contact. If the flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case. Dialing timeout for this operation can be configured with the “RingTimeoutInSeconds” parameter. If not specified, the default dialing timeout will be 60 seconds which means if the call is not connected within 60 seconds, it fails. UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Connect Customer Service Quotas in the Connect Customer Administrator Guide. Campaign calls are not allowed by default. Before you can make a call with TrafficType = CAMPAIGN, you must submit a service quota increase request to the quota Connect Customer campaigns. For Preview dialing mode, only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API with OutboundStrategy.

EXEC aws.connect.contact_flows.start_outbound_voice_contact 
@region='{{ region }}' --required 
@@json=
'{
"Name": "{{ Name }}", 
"Description": "{{ Description }}", 
"References": "{{ References }}", 
"RelatedContactId": "{{ RelatedContactId }}", 
"DestinationPhoneNumber": "{{ DestinationPhoneNumber }}", 
"ContactFlowId": "{{ ContactFlowId }}", 
"InstanceId": "{{ InstanceId }}", 
"ClientToken": "{{ ClientToken }}", 
"SourcePhoneNumber": "{{ SourcePhoneNumber }}", 
"QueueId": "{{ QueueId }}", 
"Attributes": "{{ Attributes }}", 
"AnswerMachineDetectionConfig": "{{ AnswerMachineDetectionConfig }}", 
"CampaignId": "{{ CampaignId }}", 
"TrafficType": "{{ TrafficType }}", 
"OutboundStrategy": "{{ OutboundStrategy }}", 
"RingTimeoutInSeconds": {{ RingTimeoutInSeconds }}
}'
;

start_web_rtc_contact

Places an inbound in-app, web, or video call to a contact, and then initiates the flow. It performs the actions in the flow that are specified (in ContactFlowId) and present in the Connect Customer instance (specified as InstanceId).

EXEC aws.connect.contact_flows.start_web_rtc_contact 
@region='{{ region }}' --required 
@@json=
'{
"Attributes": "{{ Attributes }}", 
"ClientToken": "{{ ClientToken }}", 
"ContactFlowId": "{{ ContactFlowId }}", 
"InstanceId": "{{ InstanceId }}", 
"AllowedCapabilities": "{{ AllowedCapabilities }}", 
"ParticipantDetails": "{{ ParticipantDetails }}", 
"RelatedContactId": "{{ RelatedContactId }}", 
"References": "{{ References }}", 
"Description": "{{ Description }}", 
"SegmentAttributes": "{{ SegmentAttributes }}"
}'
;

transfer_contact

Transfers TASK or EMAIL contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers. Note the following requirements: Transfer is only supported for TASK and EMAIL contacts. Do not use both QueueId and UserId in the same call. The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow. The TransferContact API can be called only on active contacts. A contact cannot be transferred more than 11 times.

EXEC aws.connect.contact_flows.transfer_contact 
@region='{{ region }}' --required 
@@json=
'{
"InstanceId": "{{ InstanceId }}", 
"ContactId": "{{ ContactId }}", 
"QueueId": "{{ QueueId }}", 
"UserId": "{{ UserId }}", 
"ContactFlowId": "{{ ContactFlowId }}", 
"ClientToken": "{{ ClientToken }}"
}'
;

update_contact_flow_metadata

Updates metadata about specified flow.

EXEC aws.connect.contact_flows.update_contact_flow_metadata 
@instance_id='{{ instance_id }}' --required, 
@contact_flow_id='{{ contact_flow_id }}' --required, 
@region='{{ region }}' --required 
@@json=
'{
"Name": "{{ Name }}", 
"Description": "{{ Description }}", 
"ContactFlowState": "{{ ContactFlowState }}"
}'
;

update_contact_flow_name

The name of the flow. You can also create and update flows using the Connect Customer Flow language.

EXEC aws.connect.contact_flows.update_contact_flow_name 
@instance_id='{{ instance_id }}' --required, 
@contact_flow_id='{{ contact_flow_id }}' --required, 
@region='{{ region }}' --required 
@@json=
'{
"Name": "{{ Name }}", 
"Description": "{{ Description }}"
}'
;