routing_profile_manual_assignment_queues

Creates, updates, deletes, gets or lists a routing_profile_manual_assignment_queues resource.

Overview

Name	routing_profile_manual_assignment_queues
Type	Resource
Id	aws.connect.routing_profile_manual_assignment_queues

Fields

The following fields are returned by SELECT queries:

list_routing_profile_manual_assignment_queues

Name	Datatype	Description
channel	string	The channels this queue supports. Valid Values: CHAT | TASK | EMAIL VOICE is not supported. The information shown below is incorrect. We're working to correct it. (VOICE, CHAT, TASK, EMAIL)
queue_arn	string	The Amazon Resource Name (ARN) of the queue.
queue_id	string	The identifier for the queue.
queue_name	string	The name of the queue.

Methods

The following methods are available for this resource:

Name	Accessible by	Required Params	Optional Params	Description
list_routing_profile_manual_assignment_queues	select	instance_id, routing_profile_id, region	nextToken, maxResults	Lists the manual assignment queues associated with a routing profile. Use cases Following are common uses cases for this API: This API returns list of queues where contacts can be manually assigned or picked by an agent who has access to the Worklist app. The user can additionally filter on queues, if they have access to those queues (otherwise a invalid request exception will be thrown). For information about how manual contact assignment works in the agent workspace, see the Access the Worklist app in the Connect Customer agent workspace in the Connect Customer Administrator Guide. Important things to know This API only returns the manual assignment queues associated with a routing profile. Use the ListRoutingProfileQueues API to list the auto assignment queues for the routing profile. Endpoints: See Connect Customer endpoints and quotas.

Parameters

Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.

Name	Datatype	Description
instance_id	string	The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
region	string	AWS region (default: us-east-1)
routing_profile_id	string	The identifier of the routing profile.
maxResults	integer	The maximum number of results to return per page.
nextToken	string	The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

SELECT examples

list_routing_profile_manual_assignment_queues

Lists the manual assignment queues associated with a routing profile. Use cases Following are common uses cases for this API: This API returns list of queues where contacts can be manually assigned or picked by an agent who has access to the Worklist app. The user can additionally filter on queues, if they have access to those queues (otherwise a invalid request exception will be thrown). For information about how manual contact assignment works in the agent workspace, see the Access the Worklist app in the Connect Customer agent workspace in the Connect Customer Administrator Guide. Important things to know This API only returns the manual assignment queues associated with a routing profile. Use the ListRoutingProfileQueues API to list the auto assignment queues for the routing profile. Endpoints: See Connect Customer endpoints and quotas.

SELECT
channel,
queue_arn,
queue_id,
queue_name
FROM aws.connect.routing_profile_manual_assignment_queues
WHERE instance_id = '{{ instance_id }}' -- required
AND routing_profile_id = '{{ routing_profile_id }}' -- required
AND region = '{{ region }}' -- required
AND nextToken = '{{ nextToken }}'
AND maxResults = '{{ maxResults }}'
;