communications
Creates, updates, deletes, gets or lists a communications resource.
Overview
| Name | communications |
| Type | Resource |
| Id | aws.support.communications |
Fields
The following fields are returned by SELECT queries:
- describe_communications
| Name | Datatype | Description |
|---|---|---|
attachment_set | array | Information about the attachments to the case communication. |
body | string | The text of the communication between the customer and Amazon Web Services Support. |
case_id | string | The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47 |
submitted_by | string | The identity of the account that submitted, or responded to, the support case. Customer entries include the IAM role as well as the email address (for example, "AdminRole (Role) <janedoe@example.com>). Entries from the Amazon Web Services Support team display "Amazon Web Services," and don't show an email address. |
time_created | string | The time the communication was created. |
Methods
The following methods are available for this resource:
| Name | Accessible by | Required Params | Optional Params | Description |
|---|---|---|---|---|
describe_communications | select | region | Returns communications and attachments for one or more support cases. Use the afterTime and beforeTime parameters to filter by date. You can use the caseId parameter to restrict the results to a specific case. Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request for data might cause an error. You can use the maxResults and nextToken parameters to control the pagination of the results. Set maxResults to the number of cases that you want to display on each page, and use nextToken to specify the resumption of pagination. You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API. If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support. |
Parameters
Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.
| Name | Datatype | Description |
|---|---|---|
region | string | AWS region (default: us-east-1) |
SELECT examples
- describe_communications
Returns communications and attachments for one or more support cases. Use the afterTime and beforeTime parameters to filter by date. You can use the caseId parameter to restrict the results to a specific case. Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request for data might cause an error. You can use the maxResults and nextToken parameters to control the pagination of the results. Set maxResults to the number of cases that you want to display on each page, and use nextToken to specify the resumption of pagination. You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API. If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.
SELECT
attachment_set,
body,
case_id,
submitted_by,
time_created
FROM aws.support.communications
WHERE region = '{{ region }}' -- required
;